Product Not Needed after delivery
(Prepaid Order)
- Product Not Needed after delivery: If the Buyer informs us immediately upon receipt of the order (within 2 days) and returns the products on their own in unused and in the original packing (a One-way Shipping charge of INR 80 will be deducted).
(COD Order)
- Product Not Needed after delivery: If the Buyer informs us immediately upon receipt of the order (within 2 days) and returns the products on their own in unused and in the original packing (INR 205: a One-way Shipping charge of INR 80 + COD Fess INR 45 will be deducted).
(Please note, currently, in the case of COD orders, we offer refunds only in Store Credits and not in Bank A/C. These Credits can then be used to place future orders on our website, app )
Why Shipping is not refundable??
xcluma.com's offered price is very competitive and does not include shipping, Since it is the buyer's decision to send items back, shipping expenses (forward and reverse) need to be borne by the buyer.
Return Address: Please return the ordered items in their original packaging and unused to the address below,
xcluma, 2nd Floor, Above Pratibha Interior AET Junction,
near Gear School, 25/30, Doddakannelli - Kaadubeesanahalli Rd,
Bengaluru, Karnataka 560035 , Contact : 8197717171
Our team will process a refund or store credit after receiving and inspecting the items. Used and damaged items will not be eligible for a refund.