Question: My
order has already been placed; when will it be shipped?
Answer: Most orders
get shipped in 24 hours, excluding Sundays and holidays.
Question: How much
time take for delivery after shipment?
Answer: we ship via Delhivery Courier. We ship from
Bangalore, and orders for the major cities will arrive in 2-4 days, while
orders for other locations may take a little longer. We provide live tracking
after the order is shipped.
Question: How can I
track my order?
Answer: Order tracking and
status periodically get updated and can be tracked on the website or xcluma
APP.
On the web: Login to
Account and Go to MyAccount then MyOrders. Click on "View Your Order
History" and click on the "view eye icon" on the order; scroll
down, and you get the "Track" button.
On the APP: Login to Account
and GO to MyAccount then MyOrders. Click on the order; scroll down, and you get
the "Track" button.
Android App Link: https://play.google.com/store/apps/details?id=com.xcluma.androidapp
IOS App Link:
Question: What
is the payment method?
Answer: We accept all
major payment methods via our Secure Payment Gateway.
Question: Do
you have Cash on Delivery (COD)?
Answer Yes, we offer COD
service for orders worth more than INR 500 and carts weighing less than 2 kg.
Question: What
is the store pickup option?
Answer: Store
pickup is currently only available in Bangalore; customers in Bangalore
interested in self-pickup can select store pickup during checkout.
Question: Can
we buy directly from your store?
Answer: Sorry, Shopping at
the warehouse location is not possible; however, you can place an order on the
website, at the checkout page select the store pickup option (Eligible only for
Bangalore Address)
Question: In
the case of pickup from the store, when can the order be collected?
Answer: Pickup-from-store orders get packed in 1 to 2 hours time, WhatsApp message and email is
sent for the ready status, Order can be self-collected or can be picked up by
porter service, Please mention the order number when come to collect the order.
Pickup Location is “xcluma,
2nd Floor, 25/30, Doddakannelli - Kaadubeesanahalli Rd, near Gear School, off
Sarjapura Road, Bhoganhalli, Bengaluru, Karnataka 560035 (Above Pratibha
Interior & Hardware, Next to AET College Circle)
https://goo.gl/maps/u9YhG3NcXT4oKSjm8
Warehouse contact
person number:
Question: Do
we get a GST invoice and an ITC credit?
Answer: Yes, all
orders receive GST invoices; if you have a GST number, please include it when
you place your order.
Question: My
account was debited, but the order status reads "failed."
Answer: Please wait
15 minutes before checking Order History; if your order is still not reflected,
please contact us on WhatsApp at 8197717171 or by email at sales@xcluma.com.
Question: I want to cancel my order.
Answer: Orders not shipped can be Cancelled, Please check the order cancellation policy.
Question: What
is the return policy?
Answer: Please
follow our refund, return, and cancellation policies.
Question: What
are the shipping Charges?
Answer: Please visit pagehttps://www.xcluma.com/shipping-policy
Question: Do
we save money when we buy in bulk?
Answer: We strive to
be competitive in the market, and our regular price is already discounted for
smaller and bulk quantities, but there is a special offer running from time to
time.
Currently, there is
a 7% discount if the order value exceeds Rs. 2000. Use coupon code XCLUMA07 at
checkout.
Question: Do
you have ready stock for the items listed on the website?
Answer: 99.9% of the
items showing in stock are physically available. If an item ordered is not in
stock due to a mismatch in the physical and system inventory, we will notify
you immediately, cancel the order, and issue a full refund. we don’t hold money
for available items.
Question: What
should I do if my order is showing cod-verification?
Answer: To avoid fake
COD orders, we send a COD verification link on WhatsApp for order confirmation,
and an IVR call is initiated for COD order confirmation. If a COD order is not
confirmed within 24 hours, it is automatically canceled.
Question: I
want to change my shipping address.
Answer: Sorry Address
change is not possible once the order is shipped, so please fill in the correct
mobile number and address while ordering.
Question: Need
Technical details on the product.
Answer: Please
check the Product description, In case you have an add-on question Please share your
inquiry via WhatsApp chat at 8197717171 or email at sales@xcluma.com, and our
team will review and respond.
Question: The
product is not working.
Answer: If the
product you received does not function as described, please share a short video
with our team, who will investigate and provide a solution. Please contact us
with the order number and a short video of describing the issue on WhatsApp at 819771717
or by email at sales@xcluma.com
Question: I
received the wrong product.
Answer: If the
product you received differs from the one you ordered, please share a short
video with our team, who will investigate and provide a solution. Please
contact us with the order number and short video of describing the issue on WhatsApp at
819771717 or by email at sales@xcluma.com
Question: I
have another issue with my order.
Answer: Please
contact us on WhatsApp at 8197717171 or by email at sales@xcluma.com.